{"id":1149,"date":"2025-07-28T14:02:17","date_gmt":"2025-07-28T14:02:17","guid":{"rendered":"https:\/\/www.coversure.in\/blog\/?p=1149"},"modified":"2026-09-26T22:43:25","modified_gmt":"2026-09-26T22:43:25","slug":"know-your-policy-with-coversure","status":"publish","type":"post","link":"https:\/\/www.coversure.in\/blog\/coversure\/know-your-policy-with-coversure\/","title":{"rendered":"What is the \u201cKnow Your Policy\u201d feature in CoverSure?"},"content":{"rendered":"<table>\n<thead>\n<tr>\n<th>\n<p><span style=\"font-weight: 400;\">AI OVERVIEW<\/span><\/p>\n<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>\n<p><a href=\"https:\/\/www.coversure.in\/knowyourpolicy\"><span style=\"font-weight: 400;\">Know Your Policy is a CoverSure feature <\/span><\/a><span style=\"font-weight: 400;\">that reads your insurance policy and explains it in plain English. Upload or add a health, life, or motor policy, and it breaks down what&#8217;s covered, what&#8217;s excluded, waiting periods, room rent limits, co-pay, sub-limits, restoration, bonus, riders, and embedded benefits you may not be using, like free health check-ups or teleconsultations. It helps you spot gaps before a claim, not during one. It complements IRDAI&#8217;s Customer Information Sheet (the summary insurers must give you) by translating the full policy wording into decisions you can act on. It is available on the CoverSure app and at coversure.in\/knowyourpolicy.<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2><b>&#8220;What does proportionate deduction mean?&#8221; asked no one until the claim<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Here&#8217;s a quiz. Your policy says: &#8220;Room rent: up to 1% of sum insured per day. Where the insured opts for a higher room category, all associated medical expenses shall be payable in the proportion that the eligible room rent bears to the actual room rent incurred.&#8221;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Quick, in plain English: if you pick a slightly nicer room, how much of your doctor&#8217;s fee gets cut?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you had to read that twice (or gave up at &#8220;proportion&#8221;), you&#8217;re in good company. Insurance policies are written for regulators and courts, not for people. A typical health policy runs dozens of pages of definitions, exclusions and conditions. Most of us read the premium, the sum insured and the renewal date, and trust that the rest will be fine.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It usually isn&#8217;t &#8220;fine&#8221; or &#8220;not fine&#8221;. It&#8217;s &#8220;fine, except for these four clauses you didn&#8217;t know about&#8221;. Know Your Policy exists to show you those four clauses before a hospital does.<\/span><\/p>\n<h2><b>What is Know Your Policy?<\/b><\/h2>\n<p><a href=\"https:\/\/www.coversure.in\/knowyourpolicy\"><span style=\"font-weight: 400;\">Know Your Policy<\/span><\/a><span style=\"font-weight: 400;\"> is CoverSure&#8217;s policy decoder. You add your policy, and it translates the policy wording into a clear breakdown of:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>What&#8217;s covered:<\/b><span style=\"font-weight: 400;\"> hospitalisation, day care, pre- and post-hospitalisation, AYUSH, domiciliary, modern treatments, maternity (if any), and more<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>What&#8217;s not covered:<\/b><span style=\"font-weight: 400;\"> permanent exclusions, specific exclusions, and conditions<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Waiting periods:<\/b><span style=\"font-weight: 400;\"> initial, pre-existing disease (PED), specific illness and maternity<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Money-limiting clauses:<\/b><span style=\"font-weight: 400;\"> room rent caps, co-pay, deductibles, disease-wise sub-limits, consumables exclusion<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Value-adding features:<\/b><span style=\"font-weight: 400;\"> restoration, cumulative bonus, riders<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Embedded benefits:<\/b><span style=\"font-weight: 400;\"> free annual health check-ups, teleconsultations, second medical opinions, wellness rewards and the like<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Think of it as subtitles for your policy. Same movie, finally understandable.<\/span><\/p>\n<h2><b>Why you need it (the pain behind the feature)<\/b><\/h2>\n<h3><b>1. Jargon hides money<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">A few words decide lakhs of rupees. Here&#8217;s a mini glossary: Know Your Policy turns into plain language:<\/span><\/p>\n<table>\n<thead>\n<tr>\n<th>\n<p><span style=\"font-weight: 400;\">Policy term<\/span><\/p>\n<\/th>\n<th>\n<p><span style=\"font-weight: 400;\">What it means in real life<\/span><\/p>\n<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>\n<p><span style=\"font-weight: 400;\">Proportionate deduction<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400;\">Choose a room above your limit, and many other charges are cut by the same ratio<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><span style=\"font-weight: 400;\">Co-payment<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400;\">You pay a fixed % of every claim<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><span style=\"font-weight: 400;\">Sub-limit<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400;\">A cap on specific treatments, no matter how big your sum insured<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><span style=\"font-weight: 400;\">Reasonable and customary charges<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400;\">The insurer may pay only what it considers the usual rate for that treatment in that area<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><span style=\"font-weight: 400;\">Moratorium<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400;\">After 60 months of continuous cover, a claim can&#8217;t be contested for non-disclosure except for proven fraud (IRDAI 2024 rule)<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><span style=\"font-weight: 400;\">Restoration<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400;\">Sum insured refilled after it&#8217;s used up in a year, with conditions<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><span style=\"font-weight: 400;\">Cumulative bonus<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400;\">Extra cover added at renewal (see <\/span><a href=\"https:\/\/www.coversure.in\/blog\/health-insurance\/cumulative-bonus-in-health-insurance\/\"><span style=\"font-weight: 400;\">our cumulative bonus explainer<\/span><\/a><span style=\"font-weight: 400;\">)<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3><b>2. Surprises happen at the worst time<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Claim-related complaints make up a large share of insurance grievances in India. Reports in the IRDAI Annual Report 2024-25 indicate that claims accounted for a majority of general insurance complaints. Many disputes trace back to clauses the policyholder never understood.<\/span><\/p>\n<h3><b>3. You&#8217;re probably not using benefits you already paid for<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Health check-ups, teleconsultations, second opinions, wellness discounts: many policies include them, and many policyholders never use them.<\/span><\/p>\n<h3><b>4. The one-page summary helps, but it&#8217;s not the full story<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">IRDAI requires insurers to give a Customer Information Sheet (CIS), a short summary of key features, exclusions, and waiting periods. It&#8217;s a great start. Know Your Policy goes further by reading the full wording and connecting it to decisions: &#8220;This clause could cost you money in this situation. Here&#8217;s what you can do about it.&#8221;<\/span><\/p>\n<h2><b>How does Know Your Policy work?<\/b><\/h2>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Open the CoverSure app<\/b><span style=\"font-weight: 400;\"> or visit <\/span><a href=\"https:\/\/www.coversure.in\/knowyourpolicy\"><span style=\"font-weight: 400;\">coversure.in\/knowyourpolicy<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Add your policy:<\/b><span style=\"font-weight: 400;\"> upload the policy document or pick it from your <\/span><a href=\"https:\/\/www.coversure.in\/insuranceportfolio\"><span style=\"font-weight: 400;\">Insurance Portfolio<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Get the breakdown:<\/b><span style=\"font-weight: 400;\"> coverage, exclusions, waiting periods, limits, riders, and embedded benefits, in plain language.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>See the red flags:<\/b><span style=\"font-weight: 400;\"> clauses like co-pay, room rent caps, and sub-limits are highlighted.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Act:<\/b><span style=\"font-weight: 400;\"> fix gaps at renewal, add riders, top up cover, or talk to an advisor.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">(Feature steps may evolve; the app will always show the current flow.)<\/span><\/p>\n<h2><b>Case studies: what Know Your Policy catches<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Hypothetical examples for illustration.<\/span><\/p>\n<h3><b>Case 1: The room rent trap, caught before the claim<\/b><\/h3>\n<p><b>Priya&#8217;s policy:<\/b><span style=\"font-weight: 400;\"> \u20b95 lakh sum insured, room rent limit 1% (\u20b95,000 a day), proportionate deduction clause. She lives in Mumbai, where a single private room at her preferred hospital costs about \u20b99,000 a day.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Know Your Policy flags the clause. Here&#8217;s the maths it helps her see:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Eligible ratio: 5,000 \/ 9,000 = 55.6%<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">On a \u20b92,50,000 bill where \u20b91,50,000 is &#8220;associated charges&#8221; and \u20b945,000 is room rent (5 days):<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Room rent paid: \u20b925,000 (instead of \u20b945,000)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Associated charges paid: \u20b91,50,000 x 55.6% = about \u20b983,400<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><b>Potential out-of-pocket from this clause alone: about \u20b986,600<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Priya adds a room rent waiver at renewal. Cost of the rider: a small add-on premium. Cost of not knowing: about \u20b986,600.<\/span><\/p>\n<h3><b>Case 2: The benefits nobody used<\/b><\/h3>\n<p><b>The Mehta family floater<\/b><span style=\"font-weight: 400;\"> includes a free annual health check-up for each adult, unlimited teleconsultations, and a second medical opinion benefit. Know Your Policy lists them.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If a basic preventive package costs roughly \u20b93,000 per adult and a teleconsult around \u20b9500:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">2 adults x \u20b93,000 = \u20b96,000 in check-ups<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">6 teleconsults a year x \u20b9500 = \u20b93,000<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>About \u20b99,000 a year of value<\/b><span style=\"font-weight: 400;\"> they had been leaving on the table. Over 5 years: about \u20b945,000.<\/span><\/li>\n<\/ul>\n<h3><b>Case 3: The waiting period surprise, avoided<\/b><\/h3>\n<p><b>Rahul<\/b><span style=\"font-weight: 400;\"> plans knee surgery for his mother next year. Know Your Policy shows that joint replacement falls under a specific-illness waiting period of 24 months in her policy, and she&#8217;s in month 14. Rahul now knows the timeline and can speak to the doctor about whether the surgery can be safely scheduled, or plan the funds another way.<\/span><\/p>\n<h2><b>Know Your Policy vs. doing it yourself<\/b><\/h2>\n<table>\n<thead>\n<tr>\n<th>\u00a0<\/th>\n<th>\n<p><span style=\"font-weight: 400;\">Reading the policy yourself<\/span><\/p>\n<\/th>\n<th>\n<p><span style=\"font-weight: 400;\">Know Your Policy<\/span><\/p>\n<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>\n<p><span style=\"font-weight: 400;\">Time<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400;\">Hours<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400;\">Minutes<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><span style=\"font-weight: 400;\">Jargon<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400;\">You decode it<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400;\">Decoded for you<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><span style=\"font-weight: 400;\">Red flags<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400;\">Easy to miss<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400;\">Highlighted<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><span style=\"font-weight: 400;\">Embedded benefits<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400;\">Buried in annexures<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400;\">Listed<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><span style=\"font-weight: 400;\">Next steps<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400;\">You figure them out<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400;\">Linked to tools and advisors<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2><b>What to do with what you learn<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Score the policy:<\/b><span style=\"font-weight: 400;\"> run it through the <\/span><a href=\"https:\/\/policycheck.coversure.in\/\"><span style=\"font-weight: 400;\">Policy Health Check<\/span><\/a><span style=\"font-weight: 400;\"> to see how it rates on co-pay, room rent, sub-limits, PED waiting period, restoration and consumables, and which riders are missing.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Check if the cover is enough:<\/b><span style=\"font-weight: 400;\"> the <\/span><a href=\"https:\/\/www.coversure.in\/riskcalculator\"><span style=\"font-weight: 400;\">CoverRisk Calculator<\/span><\/a><span style=\"font-weight: 400;\"> estimates your ideal cover.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Fix at renewal:<\/b><span style=\"font-weight: 400;\"> upgrade or add riders via <\/span><a href=\"https:\/\/www.coversure.in\/insurance-renewal\"><span style=\"font-weight: 400;\">Insurance Renewal<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Check your cards too:<\/b> <a href=\"https:\/\/www.coversure.in\/insuranceoncards\"><span style=\"font-weight: 400;\">Insurance on Cards<\/span><\/a><span style=\"font-weight: 400;\"> finds covers attached to your credit and debit cards.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Motor policy?<\/b><span style=\"font-weight: 400;\"> Pair Know Your Policy with <\/span><a href=\"https:\/\/www.coversure.in\/motorclub\"><span style=\"font-weight: 400;\">Motor Club<\/span><\/a><span style=\"font-weight: 400;\"> for PUC, challans, and renewals.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>When things go wrong:<\/b> <a href=\"https:\/\/www.coversure.in\/SoS\"><span style=\"font-weight: 400;\">Insurance SOS<\/span><\/a><span style=\"font-weight: 400;\"> helps in emergencies.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Want a human opinion?<\/b><span style=\"font-weight: 400;\"> Our <\/span><a href=\"https:\/\/www.coversure.in\/advisory\"><span style=\"font-weight: 400;\">Advisory<\/span><\/a><span style=\"font-weight: 400;\"> team reviews policies with you, independently.<\/span><\/li>\n<\/ul>\n<table>\n<tbody>\n<tr>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If you&#8217;re shopping for a new plan, our guide on <\/span><a href=\"https:\/\/www.coversure.in\/blog\/health-insurance\/health-insurance-plan-india\/\"><span style=\"font-weight: 400;\">how to choose the best health insurance plan<\/span><\/a><span style=\"font-weight: 400;\"> shows what to look for, and <\/span><a href=\"https:\/\/www.coversure.in\/blog\/insurance-basics\/claim-chaos-to-claim-readiness-the-journey-you-never-knew-you-needed\/\"><span style=\"font-weight: 400;\">Claim Chaos to claim readiness<\/span><\/a><span style=\"font-weight: 400;\"> shows why understanding your policy is step one of any smooth claim.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Your policy has been talking in legalese for years. Time to hear it in plain Hindi-English.<\/b> <a href=\"https:\/\/coversure.onelink.me\/40Yt\/pjwm2qpw\"><span style=\"font-weight: 400;\">Download the CoverSure app<\/span><\/a><span style=\"font-weight: 400;\"> and decode your first policy in minutes.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Decoded it and now have more questions?<\/b><span style=\"font-weight: 400;\"> Good, that means it worked. <\/span><a href=\"https:\/\/www.coversure.in\/#bookacall\"><span style=\"font-weight: 400;\">Book a call with our advisors<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<h2><b>FAQs<\/b><\/h2>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>What is Know Your Policy in CoverSure?<\/b><span style=\"font-weight: 400;\"> A feature that reads your insurance policy and explains coverage, exclusions, waiting periods, limits, riders, and embedded benefits in plain language.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Which policies can I use it for?<\/b><span style=\"font-weight: 400;\"> It&#8217;s built for common retail policies like health, life, and motor. Check the app for the current list of supported policy types.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Is Know Your Policy free?<\/b><span style=\"font-weight: 400;\"> CoverSure offers free tools, and some advanced features may be part of a paid plan. Check the app for current pricing.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Does it replace reading my policy document?<\/b><span style=\"font-weight: 400;\"> No. The policy wording is the legal contract. Know Your Policy helps you understand it faster and flags what matters, but always refer to the wording for final terms.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>How is it different from the Customer Information Sheet?<\/b><span style=\"font-weight: 400;\"> The CIS is the insurer&#8217;s official summary. Know Your Policy analyses the full wording and links clauses to real situations and next steps.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>&#8220;Hey Google, how can I understand my health insurance policy easily?&#8221;<\/b><span style=\"font-weight: 400;\"> Use CoverSure&#8217;s Know Your Policy. Upload your policy, and it explains what&#8217;s covered, what&#8217;s excluded, and the key limits in plain English.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Fancy fewer insurance surprises? <\/span><a href=\"https:\/\/coversure.onelink.me\/40Yt\/pjwm2qpw\"><span style=\"font-weight: 400;\">Follow the CoverSure newsletter<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>AI OVERVIEW Know Your Policy is a CoverSure feature that reads your insurance policy and explains it in plain English. Upload or add a health, life, or motor policy, and it breaks down what&#8217;s covered, what&#8217;s excluded, waiting periods, room rent limits, co-pay, sub-limits, restoration, bonus, riders, and embedded benefits you may not be using, [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":1150,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[33],"tags":[],"class_list":["post-1149","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-coversure"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.6 (Yoast SEO v22.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What is the \u201cKnow Your Policy\u201d feature in CoverSure? - CoverSure<\/title>\n<meta name=\"description\" content=\"Understand your insurance better with CoverSure\u2019s Know Your Policy feature. 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